Shipping and Payment Terms
Effective date: October 15, 2025
Operator: HelixLab Kft.
Registered office: 7622 Pécs, Siklósi út 3.
E-mail: hello@helixlab.hu
Website: helixlab.hu
1. General Provisions
These shipping and payment terms apply to all orders placed in the online store operated by HelixLab Kft. (hereinafter referred to as the Service Provider).
By placing an order, the customer (hereinafter referred to as the Customer) accepts these terms.
2. Payment Method
All product prices displayed in the webshop are gross prices, including value-added tax (VAT).
The following payment method is available:
1. Online Card Payment (via Stripe)
Customers can pay for their orders securely via the Stripe payment system using a bank card.
The Service Provider does not store or process bank card details; payment data are handled exclusively by Stripe.
After a successful transaction, the Customer receives an automatic confirmation e-mail containing the order details and payment status.
An electronic invoice is issued and sent by e-mail.
3. Shipping Methods
Orders are delivered within the territory of Hungary.
Delivery time: 2–5 working days from order confirmation.
The courier service will notify the Customer of the expected delivery time by e-mail or SMS.
Customers can choose from the following shipping options:
1. Home Delivery (Courier Service)
Delivery is carried out by GLS Hungary Ltd. or Magyar Posta Zrt.
The courier delivers the package to the address provided by the Customer on working days between 8:00 a.m. and 5:00 p.m.
-
Shipping fee: 1,490 HUF
-
Free delivery: for orders over 20,000 HUF
-
Two delivery attempts are made by the courier.
2. Parcel Point Pickup (GLS ParcelShop or PostaPont)
Customers can choose the most convenient pickup location during the order process.
Once the package arrives, the Customer is notified by SMS or e-mail.
-
Shipping fee: 1,190 HUF
-
Free delivery: for orders over 20,000 HUF
-
Pickup deadline: 5 working days from notification
4. Invoicing
The Service Provider issues electronic invoices through the Billingo online invoicing system.
The invoice is sent to the Customer by e-mail in PDF format together with the order confirmation.
Invoices are issued based on the data provided by the Customer.
Billing information cannot be modified after the order has been submitted.
5. Delivery Issues and Delays
If delivery fails for reasons not attributable to the Service Provider (e.g. incorrect address, unclaimed package, or refused delivery), the cost of reshipment shall be borne by the Customer.
In the event of a delay, the Service Provider will notify the Customer by e-mail and arrange a new delivery date.
6. Contact and Customer Service
E-mail: hello@helixlab.hu
Postal address: 7622 Pécs, Siklósi út 3.
Customer service hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.
Last updated: October 16, 2025