Privacy Policy
Effective date: October 15, 2025
1. Data Controller Information
Company name: HelixLab Kft.
Registered office: 7622 Pécs, Siklósi út 3.
Tax number: 26220387-2-02
Company registration number: 02-09-083473
Representative: István Zsenák
E-mail: hello@helixlab.hu
Website: helixlab.hu
The data controller is responsible for the lawful, transparent, and secure processing of your personal data in accordance with the applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), as well as Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Infotv).
2. Purpose and Legal Basis of Data Processing
The purpose of data processing is to manage the data necessary for the operation of the online store and the fulfillment of customer orders.
| Purpose of data processing | Processed data | Legal basis | Retention period |
|---|---|---|---|
| Use of webshop and order fulfillment | name, e-mail, phone number, billing and shipping address | performance of a contract (Article 6(1)(b) GDPR) | 5 years after contract completion |
| Invoicing | name, address, tax number | legal obligation (Article 6(1)(c) GDPR) | 8 years (Accounting Act) |
| Newsletter subscription | name, e-mail address | consent (Article 6(1)(a) GDPR) | until consent is withdrawn |
| Communication and customer service | name, e-mail, message content | legitimate interest / contract performance | 5 years after complaint resolution |
| Website operation, use of cookies | IP address, browsing data, cookie identifiers | legitimate interest | according to the lifetime of cookies |
3. Data Processors and Data Transfers
The Service Provider transfers data only in accordance with the purpose of data processing and securely to the following data processors:
| Data processor | Type of service | Transferred data |
|---|---|---|
| Magyar Posta Zrt. | parcel delivery | name, address, phone number |
| Online payment provider (Stripe) | bank card payment | name, e-mail, transaction data |
| Billing system (Billingo) | invoice issuance | name, address, tax number |
4. Use of Cookies
The website uses cookies to improve user experience.
Types of cookies:
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Necessary cookies: essential for the operation of the online store.
5. Rights of Data Subjects
The user has the right to:
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request information about data processing;
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request access to personal data;
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request the rectification, deletion, or restriction of data;
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object to data processing;
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withdraw consent at any time;
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request data portability.
After registration, requests can be downloaded in PDF or CSV format by clicking on the “Personal Data” button in the “My Account” section.
Without registration, requests can be made by sending an e-mail to hello@helixlab.hu
6. Remedies
If you believe that the processing of your personal data is unlawful, you may contact the following authority:
National Authority for Data Protection and Freedom of Information (NAIH)
Address: 1055 Budapest, Falk Miksa utca 9–11.
Website: naih.hu
E-mail: ugyfelszolgalat@naih.hu
Phone: +36 (1) 391-1400
You may also initiate court proceedings at the competent court based on your place of residence or domicile.
7. Data Security
The data controller takes all necessary technical and organizational measures to protect your data, including:
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SSL encryption (https),
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password-protected admin interface,
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regular security backups,
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restricted access to data.
8. Modification of the Privacy Policy
The Service Provider reserves the right to modify this Privacy Policy.
The current version is always available on the website of the online store, and any changes take effect upon publication.
Last updated: October 16, 2025